Christmas Orders
Christmas Orders Deadline
Where We Deliver To & Prices
Our Delivery Service
Remote Delivery Area & Postcode checker
Delivery Tips & Hints
What happens if no-body is home?
Deliveries to Hospitals
Fresh Fruit or Perishable Food Delivery
Christmas Delivery
Frequently Asked Questions
Public Holidays and Weekends

Christmas Orders

We are now accepting orders for Christmas delivery 2009. Deliveries will be made during December unless otherwise specified. 
You will be given the opportunity to request delivery week in week 1, 2, 3 or 4 in December during checkout.
We would urge you to please place your order as early as possible, as we run out of stock quickly, and as Christmas approaches our delivery agents are under increasing pressure due to high volume demand for pre-Christmas delivery.

Christmas Orders Deadline

When choosing your delivery date please bear in mind that a date on or before 18th December will guarantee delivery before Christmas.
Our last date of despatch will be 22nd December.
We strongly advise against choosing the following delivery dates, as we can't guarantee pre-Christmas delivery, 21st, 22nd, 23rd, 24th, 25th December

Where We Deliver To

All prices include gift card, gift wrap, & presentation delivery carton.  For your peace of mind, gifts are sent via a signed for courier service which is fully trackable online.

Remote Area Postcodes

Delivery to the following postcodes will cost £10.99
AB31-35, AB37-38, AB44-45, AB53-56, CA4-10, CA16-27, DE45, DG1-16, FK8, FK17-21, G63, G69, G84, HS1-9, IV13-28, IV30-32, IV36, , IV40-56, IV63, KA26-28, KW1-17, KY8-10, lA2, LA6, LA10, LA11, LA15-23, LD5, ML11, NE18-19, NE21, NE42, NE46-49, NE61-71, PA8, PA16, PA20-38, PA41-49, PA60-78, PH1, PH7, PH15-26, PH29-44, PH49, PH50, SA3-4, SA19, SA31-34, SA61-63, SA70, TD2-3, TD7, TD9-11, TD13-14, TR13, TR21-25, ZE1-3 

Please ensure that you have provided us with the 2 following pieces of information, as we may be unable to fulfill your order without it:

Recipient's Telephone Number:
To assist our courier in the event of delivery difficulties. The receipient will only be telephoned if there are problems making delivery. 99% of our baskets are sent as gifts. We do not contact the recipient unless there is a problem.

NB* A local telephone number must be provided for the recipient. Couriers companies will not contact make international calls if delivery problems are encountered. Eg. An Irish courier will not attempt to make contact if a UK telephone number is provided. Basketsgalore is not responsible for failed deliveries due to the provision of a non local telephone number.

Correct Delivery Address, including Postcode (Zipcode)

Post codes are vital. If the postcode is incorrect, or left out, delivery WILL be delayed.*With the exception of Dublin, no postcode is necessary for Southern Ireland addresses.

Order Tracking

Shortly after your gift has been despatched you will receive a confirmation email which will include your parcel tracking number. This will enable you to track your delivery via the courier's website.

Christmas Delivery

We are unable to offer 24 hr turnaround at Christmas time due to very high demand. Orders will be processed & dispatched as quickly as possible. You will be updated on your order status by email regularly.

Frequently Asked Questions

Q: Can I place an order now but select a later delivery date? I want to order a hamper now but I don't need it delivered in 24 hours?
A: Yes. There is a place on the order form where you can enter your preferred delivery date which can be anytime in the future.

 Q:What happens if the recipient isn't at home?

A: All orders require a signature on delivery. It is the senders responsibilty to ensure a signatory is at the delivery address to take receipt of the parcel. In the event of no-one being at the address to take receipt of the gift, our courier will leave a card which gives information on how to re-arrange delivery, or how to collect the gift from their nearest delivery depot. At this point it then becomes the responsibility of the recipient to arrange for the collection or delivery of their parcel.

Q: How do you package perishables such as smoked salmon, cheese and meats? I am worried about it going off in transit.

A: All our smoked salmon and meats are vacuum packed and freshly prepared on the date of despatch. We incorporate gourmet chilled food parcels so that everything remains cool in transit.
If you are concerned or have queries not addressed here, please call us on 028 91452 412 or email us sales@basketsgalore.co.uk

DELIVERY TERMS & CONDITIONS

Once your order has been placed we will notify you by email of the delivery date and approximate delivery time. You will also receive a parcel tracking number which can be used to trace your parcel via the courier's website.

All orders require a signature on delivery. It is the senders responsibilty to ensure a signatory is at the delivery address to take receipt of the parcel. In the event of no-one being at the address to take receipt of the gift, our courier will leave a card which gives information on how to re-arrange delivery, or how to collect the gift from their nearest delivery depot. At this point it then becomes the responsibility of the recipient to arrange for the collection or delivery of their parcel. If not collected within 3 days, parcels are returned to us. A redelivery charge will be made to deliver again at twice the original delivery cost, as we are charged for the return and redelivery of all parcels. If redelivery is requested the purchaser will also be charged for any perishable items which have become unsuitable for sale and need replaced eg. fresh fruit, cheeses, meats.

All orders must include a contact telephone number for the recipient. We will not be held liable for failed deliveries, as a result of our courier being unable to contact the recipient directly.

Due to the perishable nature of goods please note all customers are liable for any refused deliveries (unless goods are damaged).

If for any reason, a hamper needs to be returned to us, please note the customer can be held liable for any shipping/courier charges incurred. In the event of a parcel being returned to us we will refund the cost of your order. If an error has been made, or an incomplete address or telephone number has been given, the cost of shipping, together with the same cost for return of the parcel back to us, and possibly further restocking charges will be deducted from the total value of your order.

Basketsgalore reserves the right to refund up to 50% of the original order value in the event of non delivery due to the following reasons:
Incorrect or incomplete address or recipient information supplied by the purchaser.
If the recipient specified by the customer refuses to accept the parcel.
Our courier attempts delivery and a signatory is not present.
For hard to locate addresses, our courier attempts to make contact with the receipients by telephone to ask for directions, without success.

We will do our utmost to make sure that all orders are fulfilled and delivered within the timeframe specified but should events outside our control prevent this we will contact you by email and arrange alternatives. If we are unable to fulfil your order, for any reason, a refund for all monies already paid will be made to the credit/debit card used.

As delivery is made by a 3rd party carrier we cannot be held responsible for delays caused by the postal system. We regret that while we will do our utmost to make sure that all deliveries are fulfilled within the timeframe specified, should events outside our control prevent this happening we are not liable for any failed deliveries. This does not affect your statutory rights as a consumer.